Imagine a situation where time is rushing by and you urgently need to buy a certain product. However, before you decide to add it to Your basket, there are still a few questions you want to ask the retailer. You try to call the phone number provided on the website, but unfortunately – no one answers. You send an e-mail, but after waiting 15 minutes, you have already lost faith that someone will give you a quick answer.
So, what do you do in such a situation? Do you wait a little longer, or do you quickly head to another shop that also offers said products, and in addition – has an efficient service that will quickly resolve all Your concerns? Let us guess – you choose option number 2, right 😉?
You should know that you are no exception. Nobody likes to be kept waiting in these situations – and neither do Your customers. If you want them to enjoy their visit to Your website and complete transactions as often as possible, then live chat is for you.